Fast delivery. Easy returns.

We want your Avon experience to be brilliant from the moment you click "Buy" to the moment your products arrive at your door. Here's everything you need to know about getting your order to you — and what to do if something's not quite right.

Getting your order to you

Shipping options

All delivery methods, costs, timescales, and carrier details are confirmed and localised per market. Check your delivery options at checkout for the most up-to-date information.

Order tracking

Once your order has been dispatched, you'll receive an email with a tracking link. You can also track your order anytime by logging in to My Account and clicking "My Orders."

Returns & exchanges

Not quite right? We've got you.

We want you to love everything you buy from Avon. If something isn't right, you can return it within [RETURN WINDOW — LOCALISE] days for a full refund.

How to return:
Log in to My Account and go to "My Orders"
Select the order and the item(s) you'd like to return
Choose your reason and print the pre-paid returns label
Pack the item in its original packaging and drop it at [RETURN POINT — LOCALISE]
We'll process your refund within [X] working days of receiving the return

Exchanges: If you'd like to swap for a different shade or size, please return the original item and place a new order.

Damaged or faulty items?

Received something damaged or faulty? We're sorry — please contact our team within [X] days and we'll make it right. You can reach us via Live Chat, email, or phone.